Introduction
ClockWorx Events Ltd, part of the Karrera Ltd Hospitality Group (“we,” “our,” “us”), is committed to protecting your privacy. This privacy policy outlines how we collect, use, and protect your personal information when you visit our website, www.clockworxevents.co.uk (the “Website”), or interact with us through other means. This policy complies with the General Data Protection Regulation (GDPR), the Data Protection Act 1998, and the Privacy and Electronic Communications Regulations 2003.

Information We Collect
We collect personal data through our Website, social media platforms, and other interactions. The types of data we collect include:

• Contact Information: Includes your name, email address, phone number, and any other details you provide via our enquiry forms.
• Booking and Enquiry Information: Details you provide when inquiring about our events or booking our services, including event details, company details, guest lists, contact details and specific requirements include dietary requests.
• Usage Data: Information about your use of our Website, collected through Google Analytics, including your IP address, geographical location, browser type and version, operating system, referral source, page views, and Website navigation paths.
• Social Media Data: Contact details and enquiries made through our social media platforms, including Facebook, Instagram and LinkedIn.
• Review Data: Feedback and reviews left on third-party platforms such as Google Reviews.
• Cookies: Information automatically collected through cookies and similar tracking technologies. See our Cookie Policy below for more information.

How We Use Your Information
We use your personal data for the following purposes:

• To Provide Our Services: We use your contact and enquiry information to respond to your requests and deliver our event services, including venue, bar, catering, and entertainment packages.
• Marketing Communications: If you subscribe to our newsletter, we use your email address to send you updates, promotional offers, and news about our events through Mailchimp. You can unsubscribe at any time using the link provided in every email.
• Website Analytics: We use Google Analytics to analyse Website traffic and improve our Website content and user experience.
• Google Reviews: We may circulate reviews you leave on Google within our team to help us improve our services. We may also share your reviews as testimonials on our Website or on social media platforms, such as Facebook, Instagram, and LinkedIn, to promote our services and engage with our audience.
• Legal Compliance: To comply with applicable laws, regulations, and requests from law enforcement authorities.

Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds:

• Consent: For sending marketing communications, processing data collected via cookies, and sharing reviews on social media where you have provided explicit consent.
• Performance of a Contract: To provide you with the services and bookings you have requested.
• Legitimate Interests: For enhancing our services, securing our Website, managing our business effectively, and using reviews to improve customer satisfaction and promote our events.

Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service Providers: Such as Google Analytics, Mailchimp, and other tools for marketing and analytics purposes.
• Social Media Platforms: When you engage with us on Facebook, Instagram, and LinkedIn, or when we share reviews with your consent.
• Legal Authorities: If required to comply with legal obligations or to protect our rights.

Links to third-party privacy policies:

• Google Privacy Policy
• Mailchimp Legal Policies
• Facebook Privacy Policy
• Instagram Privacy Policy
• LinkedIn Privacy Policy

Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Cookies Policy
Our Website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device when you visit our Website. We use the following types of cookies:

• Essential Cookies: Required for the operation of our Website.
• Analytical/Performance Cookies: To track Website usage and performance.
• Functionality Cookies: To remember your preferences and enhance your experience.

You can manage your cookie settings through your browser options. Disabling certain cookies may affect your experience on our Website.

Your Rights
Under the GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of any inaccurate or incomplete data.
• Erasure: Request deletion of your data where applicable.
• Restriction: Request restriction of processing where applicable.
• Data Portability: Request the transfer of your data to another service provider.
• Objection: Object to the processing of your data, especially for direct marketing purposes.

To exercise your rights, please contact us at enquiries@clockworxevents.co.uk.

Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. However, no method of data transmission over the Internet or electronic storage is entirely secure.

Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly.

Contact Us
If you have any questions about this privacy policy or our handling of your personal data, please contact us at:

ClockWorx Events Ltd / Karrera Ltd
Phone: 07557460328
Email: enquiries@clockworxevents.co.uk
Address: The Street, Badwell Ash, Bury St Edmunds, IP31 3DP